Online booking and scheduling for med spas
Booking at a med spa is harder than a haircut: the right provider, the right room or device, a consult first for new clients, and forms signed in advance. AI can handle that logic, offer only the times that actually work, and chase the paperwork before the visit. Westward builds scheduling around your real rules.
Talk through your med spa with the person who builds it
A free 30-minute call. You leave knowing which part of your med spa to hand to AI first, what we would build, and roughly how long it takes.
Rules that off-the-shelf calendars miss
Some treatments need a consult first. Some need a particular provider or a specific device that only one room has. Some should not be booked back to back.
A booking assistant that knows those rules stops the front desk from untangling mistakes after the fact.
Paperwork before arrival
Intake and consent forms are best done before the visit, not in the waiting room. The system can send them after booking and remind people who have not finished.
Fewer empty chairs
Reminders and a clear cancellation policy cut down on no-shows. When someone cancels, a waitlist message can offer the slot to the next person who asked.
Picture this
Examples of what it can look like. Illustrations, not clients.
A new client tries to book a package of treatments online. The system explains that a consult comes first and books that instead.
A client cancels the morning of a laser appointment. The system offers the gap to two people on the waitlist.
Two days before a visit, a client who has not signed her consent form gets a friendly reminder with the link.
The rules that apply, in their own words
“A covered entity or business associate may not use or disclose protected health information, except as permitted or required by this subpart”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- 45 CFR § 164.502 (HIPAA Privacy Rule): When patient information may be used or shared, including by vendors.
- NIST AI Risk Management Framework: The U.S. standards body’s framework for using AI responsibly.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your med spa with the person who builds it
A free 30-minute call. You leave knowing which part of your med spa to hand to AI first, what we would build, and roughly how long it takes.
Questions
Can it take deposits?
It can connect to a payment tool you already use, if you want deposits for longer treatments. You set the policy.
Will it work with my current booking software?
Often, yes, depending on what your software allows. We check on the first call.
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