AI by industry · Physical therapy practices
Scheduling a full plan of care for physical therapy
Physical therapy scheduling works best when a patient books their whole plan of care at the evaluation, not one visit at a time. AI can offer recurring slots with the same therapist, send reminders, and offer cancelled times to a waiting list. Your therapists’ rules decide who sees whom.
Talk through your clinic with the person who builds it
A free 30-minute call. You leave knowing which part of your physical therapy practice to hand to AI first, what we would build, and roughly how long it takes.
Book the series, not one visit
A patient told to “come back twice a week” and left to book each visit is more likely to drift. Offering a recurring time at the evaluation is a simple fix.
Many clinics also keep an eye on referrals that were never scheduled. A simple list of people who were referred but have not booked lets the front desk call them before another clinic does.
Therapists, rooms and visit types
Some patients need a specific therapist or a room with certain equipment. Evaluations run longer than follow-ups.
The booking logic should know these rules so your front desk is not undoing mistakes later.
Picture this
Examples of what it can look like. Illustrations, not clients.
At the end of the evaluation, the patient picks Tuesday and Friday at 5:30 for the next six weeks.
A Thursday cancellation is offered to people waiting for later slots, and filled within the hour.
A patient who must have a female therapist is only offered matching times.
The rules that apply, in their own words
“A covered entity or business associate may not use or disclose protected health information, except as permitted or required by this subpart”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- 45 CFR § 164.502 (HIPAA Privacy Rule): When patient information may be used or shared, including by vendors.
- NIST AI Risk Management Framework: The U.S. standards body’s framework for using AI responsibly.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your clinic with the person who builds it
A free 30-minute call. You leave knowing which part of your physical therapy practice to hand to AI first, what we would build, and roughly how long it takes.
Questions
What about patients with authorization limits?
Insurers may limit visits. The tool can flag when a patient is nearing that point so your staff can handle it.
Does it work with my current software?
Often. We would check on the first call.
Can patients book a particular therapist?
Yes, if you want them to. You set which therapists and visit types can be booked online.
More jobs AI can take on
What Westward builds for this
Booking and scheduling: the same job in similar businesses