AI by industry · Therapy practices
Scheduling for therapy practices with AI
Therapy scheduling works best when new clients can book a short consultation online, recurring sessions are held for existing clients, and reschedules are easy within your policy. AI can offer slots that fit your rules, send reminders and handle simple changes. You set the policies.
Talk through your practice with the person who builds it
A free 30-minute call. You leave knowing which part of your therapy practice to hand to AI first, what we would build, and roughly how long it takes.
Consultations versus sessions
A first call is different from a session. Offering only consultation slots to new people protects your regular hours.
Group practices can route new people to the clinician with the right specialty and openings, instead of one inbox handling everything.
Recurring time is the core
Most clients keep a standing slot. The tool should hold it, move it when asked, and note the change for you.
Cancellation windows and fees are your policy. The assistant should state them as you wrote them and pass exceptions to you.
Picture this
Examples of what it can look like. Illustrations, not clients.
A new person books a 15 minute consultation for Thursday. Your regular session slots are not shown to them.
A client asks to move this week’s session. The assistant offers two times inside your policy.
A reminder goes out 24 hours before with a link to confirm or reschedule.
The rules that apply, in their own words
“A covered entity or business associate may not use or disclose protected health information, except as permitted or required by this subpart”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- 45 CFR § 164.502 (HIPAA Privacy Rule): When patient information may be used or shared, including by vendors.
- NIST AI Risk Management Framework: The U.S. standards body’s framework for using AI responsibly.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your practice with the person who builds it
A free 30-minute call. You leave knowing which part of your therapy practice to hand to AI first, what we would build, and roughly how long it takes.
Questions
Can it handle insurance or superbills?
It can collect details. A person should handle billing.
What about telehealth?
Slots can be labeled in person or video, with the link sent in the reminder.
What about waitlists?
A waitlist can hold names and notify people when a slot opens, if you want one.
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