AI by industry · Physical therapy practices
More reviews for your physical therapy clinic
The best time to ask a physical therapy patient for a review is at discharge or after a clear milestone, like returning to a sport. AI can send a short request with a direct link and draft replies for you to approve. Never confirm in a public reply that a reviewer was a patient.
Talk through your clinic with the person who builds it
A free 30-minute call. You leave knowing which part of your physical therapy practice to hand to AI first, what we would build, and roughly how long it takes.
Milestones are natural moments
Patients remember the day they could climb stairs, lift a child or run again. A message that day feels natural, not like a sales ask.
Ask the referring office too. A quick thank-you note that mentions the patient’s good experience helps the doctor’s staff see how their referrals do, without sharing private details.
Reply without revealing too much
Thank people in general terms. Do not mention treatment, dates or conditions in a public reply, even if the reviewer did.
AI can draft the reply. A person should check it every time.
Picture this
Examples of what it can look like. Illustrations, not clients.
A patient completes their last visit. The next morning they get a thank-you with a link to leave a review.
A runner returns to their first race. They tell the front desk, and a note goes out the same day.
A reviewer complains about parking. The draft reply thanks them and invites a call to the office.
The rules that apply, in their own words
“A covered entity or business associate may not use or disclose protected health information, except as permitted or required by this subpart”
“It is an unfair or deceptive act or practice and a violation of this part for a business to write, create, or sell a consumer review”
Sources
- 16 CFR Part 465 (FTC rule on reviews and testimonials): The ban on fake, bought or suppressed reviews.
- 45 CFR § 164.502 (HIPAA Privacy Rule): When patient information may be used or shared, including by vendors.
- NIST AI Risk Management Framework: The U.S. standards body’s framework for using AI responsibly.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your clinic with the person who builds it
A free 30-minute call. You leave knowing which part of your physical therapy practice to hand to AI first, what we would build, and roughly how long it takes.
Questions
Should I ask every patient?
Yes, ask everyone at the same point in care. Choosing only likely fans can feel off and may break platform rules.
Can I post reviews on my website?
Check your state’s rules on testimonials in health advertising first.
What if a patient is unhappy with billing?
Offer a call with the office manager. Billing frustration is common, and a real conversation often settles it.
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