Online booking for optometrists with AI
Optometry booking has to handle different visit types: a routine exam, a contact lens fitting, a medical eye visit, a child’s exam. AI can offer the right length and the right doctor, send reminders, and offer cancelled slots to people on a waiting list. Your rules come first.
Talk through your practice with the person who builds it
A free 30-minute call. You leave knowing which part of your optometry practice to hand to AI first, what we would build, and roughly how long it takes.
Visit type changes everything
A new contact lens fitting runs longer than a glasses update. A red eye should not go into a routine slot. If the online booking tool treats them all the same, your schedule suffers.
Many practices also offer dilation or special testing that adds time. Letting the patient pick “eye exam with dilation” or “contact lens fitting” keeps the schedule honest.
No-shows and gaps
Reminders with a one-tap confirm cut the chance that an exam slot goes unused. When someone cancels, the freed time can go to a waiting list.
People with eye symptoms should be directed to call, not book online.
Picture this
Examples of what it can look like. Illustrations, not clients.
A returning contact lens wearer books a fitting and is shown only the slots long enough for it.
A cancelled Saturday exam is offered to three people who wanted weekends.
A parent books two kids back to back with one request.
The rules that apply, in their own words
“A covered entity or business associate may not use or disclose protected health information, except as permitted or required by this subpart”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- 45 CFR § 164.502 (HIPAA Privacy Rule): When patient information may be used or shared, including by vendors.
- NIST AI Risk Management Framework: The U.S. standards body’s framework for using AI responsibly.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your practice with the person who builds it
A free 30-minute call. You leave knowing which part of your optometry practice to hand to AI first, what we would build, and roughly how long it takes.
Questions
Can people book without calling?
Yes, for routine visits. For symptoms, it points them to phone or urgent care.
Will it work with my practice software?
Often. We would check on the first call.
Can it handle walk-ins?
It can show current availability so people know whether to walk in or book.
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