AI by industry · Orthodontists
AI receptionist for orthodontic practices
An AI receptionist for an orthodontic office answers the calls that arrive while the team is chairside: parents asking about a consult, patients reporting a broken wire, and referrals. It books or requests the right visit and flags real problems for staff. It does not give clinical advice.
Talk through your practice with the person who builds it
A free 30-minute call. You leave knowing which part of your orthodontic practice to hand to AI first, what we would build, and roughly how long it takes.
Parents, patients and referrers
The caller may be a parent shopping for a consult, a teen who lost a retainer, or a front desk at a dental office sending a referral. Each wants something different.
The AI works out which, and routes accordingly.
The broken bracket call
Poking wires and loose brackets are routine in orthodontics. The AI asks a few questions, notes what the patient says, and offers the next repair slot, while telling anyone with severe pain or swelling to contact the office urgently or seek care.
Those rules come from you.
Insurance and financing questions
Parents ask about coverage and payment plans early. The AI can say what you accept and invite them to a consult, leaving the numbers to your treatment coordinator.
Keep the language plain. Parents are often calling between work tasks and need a quick, calm answer.
Picture this
Examples of what it can look like. Illustrations, not clients.
A father calls during the lunch hour to ask about braces for his son. The AI explains what a consult covers and books Thursday afternoon.
A patient reports a loose bracket on a Saturday. The AI logs it and offers Monday’s first repair slot.
A dental office calls to refer a patient. The AI takes the patient’s name and contact and passes it to the coordinator.
The rules that apply, in their own words
“A covered entity or business associate may not use or disclose protected health information, except as permitted or required by this subpart”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- 45 CFR § 164.502 (HIPAA Privacy Rule): When patient information may be used or shared, including by vendors.
- NIST AI Risk Management Framework: The U.S. standards body’s framework for using AI responsibly.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your practice with the person who builds it
A free 30-minute call. You leave knowing which part of your orthodontic practice to hand to AI first, what we would build, and roughly how long it takes.
Questions
Can it handle teenagers who call?
It can take the request, but many practices ask for a parent’s involvement on scheduling. Set that rule up front.
What if a call sounds urgent?
Tell it the words that trigger an immediate alert to staff.
Can it tell a parent from a patient?
It can ask who it is speaking with and note the relationship, so staff know who to address when they call back.
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