AI by industry · Chiropractors
AI receptionist for chiropractors
An AI receptionist for a chiropractic office answers the phone when your desk is busy or closed, finds out why the person is calling, and books a new patient visit or passes a message to staff. It should hand off anything urgent or clinical to a human. Westward builds these around your schedule, and you approve how it speaks.
Talk through your practice with the person who builds it
A free 30-minute call. You leave knowing which part of your chiropractic practice to hand to AI first, what we would build, and roughly how long it takes.
Where calls get missed
Your phone rings hardest at the same moments your team is busiest: first thing in the morning, over lunch, and right after work when patients are on the table or being adjusted.
A new patient who gets voicemail often calls the next office on the list.
What it can and cannot do
It can answer common questions, like hours, parking, what to wear, and whether you take a new patient this week. It can collect the name, number and reason for the visit.
It should not give medical advice. If a caller describes chest pain, numbness that came on suddenly, or a serious accident, it should tell them to contact emergency services and alert your staff.
After hours too
The same assistant can answer in the evening and on weekends, when people with a fresh injury or a bad morning are most likely to look for help. It can offer the first open exam and note the call for the morning.
Your office hours and your recorded greeting stay in your control.
Picture this
Examples of what it can look like. Illustrations, not clients.
At 7:30 on a Tuesday, a caller asks if you treat headaches. The assistant answers in general terms, offers two openings, and books the first visit.
An existing patient calls to move Thursday’s adjustment. It checks the open slots and moves the visit.
A caller asks whether you bill their insurance. It takes their plan details and leaves a note for your biller to confirm.
The rules that apply, in their own words
“A covered entity or business associate may not use or disclose protected health information, except as permitted or required by this subpart”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- 45 CFR § 164.502 (HIPAA Privacy Rule): When patient information may be used or shared, including by vendors.
- NIST AI Risk Management Framework: The U.S. standards body’s framework for using AI responsibly.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your practice with the person who builds it
A free 30-minute call. You leave knowing which part of your chiropractic practice to hand to AI first, what we would build, and roughly how long it takes.
Questions
Will callers know it is not a person?
We recommend it says so up front. It tends to build trust with callers.
What about patient privacy?
Calls can involve health information, so the setup should be reviewed with privacy rules in mind before it goes live.
Can it handle emergencies?
It should not. It should send callers to emergency services and notify a person right away.
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What Westward builds for this
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