AI by industry · Dental practices
AI receptionist for dental practices
An AI receptionist for a dental office answers the calls your front desk cannot get to: lunch hour, the morning rush, evenings and weekends. It books or requests appointments, answers basics like hours and accepted insurance, and sends dental emergencies to a person at once. It does not give clinical advice, and patient privacy rules apply to it.
Talk through your practice with the person who builds it
A free 30-minute call. You leave knowing which part of your dental practice to hand to AI first, what we would build, and roughly how long it takes.
Sorting the call
A dental phone brings new patient inquiries, existing patients asking to move a visit, insurance questions, billing calls, and the occasional person in pain.
The AI sorts them and handles the routine ones, so the front desk handles what needs a human.
Emergencies get priority
A knocked-out tooth, swelling in the face or severe pain should never wait for a morning callback. You decide which words trigger an immediate call to the on-call dentist or staff.
For anything that sounds like a medical emergency, the AI should tell the caller to seek urgent care, per your instructions.
Keep patient data safe
Calls may include health details. Ask about a business associate agreement and how recordings and transcripts are stored.
Picture this
Examples of what it can look like. Illustrations, not clients.
At 12:15 a caller asks if you take their insurance and whether you have an opening this week. The AI answers from your list and requests a visit time.
On Saturday, a patient reports that a crown came off. The AI notes it and alerts the on-call team, following your instructions.
An existing patient asks to move Thursday’s cleaning. The request is logged for the desk to confirm.
The rules that apply, in their own words
“A covered entity or business associate may not use or disclose protected health information, except as permitted or required by this subpart”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- 45 CFR § 164.502 (HIPAA Privacy Rule): When patient information may be used or shared, including by vendors.
- NIST AI Risk Management Framework: The U.S. standards body’s framework for using AI responsibly.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your practice with the person who builds it
A free 30-minute call. You leave knowing which part of your dental practice to hand to AI first, what we would build, and roughly how long it takes.
Questions
Can it verify insurance?
It can collect the plan details. A person should verify coverage, since plans and benefits are complicated.
Do patients mind talking to an AI?
Many accept it when it is honest about being an AI and gets them to a person quickly when needed.
More jobs AI can take on
What Westward builds for this
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