Cut optometry office admin with AI
In an optometry office, AI can cut admin by sending history forms before the exam, answering routine plan and order questions, tracking lab orders and flagging ones that are late, and summarizing the day. Clinical notes, prescriptions and coding stay with your team.
Talk through your practice with the person who builds it
A free 30-minute call. You leave knowing which part of your optometry practice to hand to AI first, what we would build, and roughly how long it takes.
Orders that go missing
Frames and lenses travel through a lab. An order that sits for a week becomes an angry call. A tracker that flags late orders lets you contact the patient first.
Also consider your records. Cleaning up old entries, such as duplicate patients or wrong phone numbers, makes every reminder work better.
Paperwork before the visit
Medical history and plan details collected ahead of the visit shorten the day. Staff can see who has not finished and nudge them.
The forms hold health information, so storage and access should be reviewed with privacy rules in mind.
Picture this
Examples of what it can look like. Illustrations, not clients.
A lab order is five days late. The patient gets a note before they call, and the optician gets a flag.
A new patient finishes their history forms on their phone the night before.
At closing, the manager gets a short note on unfinished orders and unanswered messages.
The rules that apply, in their own words
“A covered entity or business associate may not use or disclose protected health information, except as permitted or required by this subpart”
“intended for voluntary use and to improve the ability to incorporate trustworthiness considerations into the design, development, use, and evaluation of AI products, services, and systems.”
Sources
- NIST AI Risk Management Framework: The U.S. standards body’s framework for using AI responsibly.
- 45 CFR § 164.502 (HIPAA Privacy Rule): When patient information may be used or shared, including by vendors.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your practice with the person who builds it
A free 30-minute call. You leave knowing which part of your optometry practice to hand to AI first, what we would build, and roughly how long it takes.
Questions
Can AI handle my claims?
We would leave claims to trained staff. AI can flag missing information.
Does it replace the optical software?
No. It sits beside it and fills in the gaps.
Can it fill in a patient’s history forms for them?
No. Patients complete forms themselves, and your team reviews them.
More jobs AI can take on
What Westward builds for this
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