AI receptionist for nonprofits
An AI receptionist for a nonprofit answers common calls about hours, volunteering, donating and events, and passes everything else to the right person. It suits the many routine questions that interrupt a small team. It should not handle crisis calls or sensitive intake for people in need, which belong with trained staff.
Talk through your nonprofit with the person who builds it
A free 30-minute call. You leave knowing which part of your nonprofit to hand to AI first, what we would build, and roughly how long it takes.
The routine calls
Where do I drop off donations? Can I volunteer on Saturday? Can I get a receipt for my gift? Where is the event? These make up much of a front desk’s day and are answerable from your own information.
Draw a careful line
If your organization serves people in difficult situations, decide in advance which calls go straight to a human. For anything involving safety, health or crisis, the assistant should not try to help. It should connect the caller to a person or to the right emergency resource.
We set these rules with you before anything goes live.
Capture what staff need
A volunteer interested in tutoring leaves a name, number and availability. A donor with a question about a receipt leaves their gift date. Staff get a short list each morning.
Picture this
Examples of what it can look like. Illustrations, not clients.
A caller asks about Saturday volunteer shifts. The assistant lists the open ones and takes the caller’s name for the coordinator.
A donor asks for a copy of last year’s receipt. The assistant records the request and the staff sends it.
A caller describes an urgent personal situation. The assistant transfers to a staff member at once.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- IRS: Charities and nonprofits: Tax-exempt status, filing and donor rules.
- 15 U.S.C. § 7704 (CAN-SPAM Act): Rules for commercial email: honest headers, opt-out, address.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your nonprofit with the person who builds it
A free 30-minute call. You leave knowing which part of your nonprofit to hand to AI first, what we would build, and roughly how long it takes.
Questions
Should an assistant answer calls from clients in crisis?
No. Those calls need trained people. We design the assistant to hand them over immediately.
Can it take donations by phone?
We would not collect card details over an assistant. It can send a secure link instead.
More jobs AI can take on
What Westward builds for this