AI receptionist for day spas
An AI receptionist for a day spa answers calls and texts when the desk is busy or closed, explains treatments and packages, answers gift certificate questions and books the right therapist and room together. It sends health or sensitive questions to a person. Westward builds one around your treatment menu and the way your spa runs.
Talk through your spa with the person who builds it
A free 30-minute call. You leave knowing which part of your day spa to hand to AI first, what we would build, and roughly how long it takes.
What guests ask first
What is the difference between these massages? How long is a facial? Can I bring a friend? What should I wear? Is there a place to relax before or after? The answers are on your site, but few people read it.
Rooms and people
A couples treatment needs a room for two and two therapists. A body treatment may need a particular room. The assistant should check all of it before it says yes.
Handle health questions carefully
Questions about pregnancy, medical conditions or medications should go to a person who knows your policies. The assistant should not offer medical advice.
Picture this
Examples of what it can look like. Illustrations, not clients.
A caller asks whether a prenatal massage is available. The assistant says yes if you offer it and flags a therapist to confirm details.
Someone wants a couples massage tomorrow at noon. The assistant finds the only double room and two available therapists.
A guest texts asking whether she can use her certificate on a package. The assistant checks your policy and answers.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- SBA: stay legally compliant: The Small Business Administration’s checklist for licenses, taxes and rules.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your spa with the person who builds it
A free 30-minute call. You leave knowing which part of your day spa to hand to AI first, what we would build, and roughly how long it takes.
Questions
Can it sell gift certificates by phone?
It can guide a caller to a secure page, or pass to a person. Payment details should go through a proper payment tool.
What about Spanish or other languages?
It can reply in many languages. We test wording with your staff first.
More jobs AI can take on
What Westward builds for this
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