Online booking for day spas: rooms, therapists, groups
Spa booking is a three-way puzzle of therapist, room and time, with buffer time for cleaning between guests. AI can check all three before confirming, hold several rooms for a group, send intake forms ahead and remind guests about arrival time. Westward builds booking logic around your actual rooms and rules.
Talk through your spa with the person who builds it
A free 30-minute call. You leave knowing which part of your day spa to hand to AI first, what we would build, and roughly how long it takes.
Three things must line up
A therapist trained for the treatment, a room set up for it, and enough time to reset the room. Many calendars only track one of these.
Groups and couples
A group of six wants to arrive together and be treated in parallel. The system can hold a block of rooms and therapists, collect each guest’s choice and send them all the same arrival instructions.
Corporate outings and showers often need a private area. If you have one, the system can hold it and tell the planner what is included, so there is less back and forth.
Arrival and policies
Guests should know to arrive a bit early, what to wear and what the cancellation policy is. A reminder with those facts reduces late arrivals and surprise charges.
Picture this
Examples of what it can look like. Illustrations, not clients.
A group of six books a spa morning. The system holds three double rooms and sends each guest a link to pick a treatment.
A guest tries to book a treatment in a room that is being cleaned. The system offers the next valid slot.
The evening before, guests receive arrival tips and the cancellation policy.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- SBA: stay legally compliant: The Small Business Administration’s checklist for licenses, taxes and rules.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your spa with the person who builds it
A free 30-minute call. You leave knowing which part of your day spa to hand to AI first, what we would build, and roughly how long it takes.
Questions
Can it take deposits for groups?
Yes, with a payment tool you choose. You set the policy.
What about walk-ins?
It can show same-day openings so guests can ask on the spot.
Can guests change their treatment later?
Yes, within your rules. The system checks that the new treatment still fits the room and therapist.
More jobs AI can take on
What Westward builds for this
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