How to get more reviews for your day spa with AI
A day spa gets more reviews by asking guests soon after they leave, while they are relaxed and grateful, with a one-tap link. AI can time the request and draft replies for you to approve. Ask every guest, mention therapists by name if guests do, and do not offer discounts for good ratings.
Talk through your spa with the person who builds it
A free 30-minute call. You leave knowing which part of your day spa to hand to AI first, what we would build, and roughly how long it takes.
Ask while they are relaxed
A text a few hours after the visit, or the next morning, is the moment. Keep it short, and give a direct link.
A card at the front desk with a QR code is a good backup for guests without a phone nearby.
What helps the next guest
People reading reviews want to know about the atmosphere, the therapist, the cleanliness and whether the visit felt unrushed. A prompt that invites those details leads to better reviews.
Reply with warmth, and with privacy in mind
A personal thank-you shows you care. Avoid mentioning a guest’s specific treatment or health details in a public reply. Keep it general and invite her to contact you privately.
Picture this
Examples of what it can look like. Illustrations, not clients.
The morning after a couples massage, a text arrives with a one-tap review link.
A review mentions a noisy hallway. The owner’s reply thanks her and mentions that the spa has since added sound dampening, if that is true.
A weekly list shows new reviews and drafts waiting for approval.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“It is an unfair or deceptive act or practice and a violation of this part for a business to write, create, or sell a consumer review”
Sources
- 16 CFR Part 465 (FTC rule on reviews and testimonials): The ban on fake, bought or suppressed reviews.
- SBA: stay legally compliant: The Small Business Administration’s checklist for licenses, taxes and rules.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your spa with the person who builds it
A free 30-minute call. You leave knowing which part of your day spa to hand to AI first, what we would build, and roughly how long it takes.
Questions
Should I ask only happy guests?
No. Platforms discourage filtering. Ask everyone and respond well to the rest.
Can AI reply for me?
It can draft. A person should read and post.
What if a guest complains about a treatment?
Reply kindly, take the details offline, and offer to make it right. How you respond is visible to everyone who reads.
More jobs AI can take on
What Westward builds for this
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