AI by industry · Health and wellness
AI for chiropractors: what to automate first
A chiropractic practice gets the most from AI in the front-desk work around the adjustment: answering new patient calls, sending intake forms, nudging people who drift away mid care plan, and asking happy patients for reviews. The clinical side stays with you. Start with the one leak that costs you the most visits and fix that first.
Talk through your practice with the person who builds it
A free 30-minute call. You leave knowing which part of your chiropractic practice to hand to AI first, what we would build, and roughly how long it takes.
Pick what you want AI to take off your plate
Start where visits are lost
Most practices do not lose patients in the treatment room. They lose them between the first call and the first visit, and again somewhere in the middle of a care plan when life gets busy and the next appointment never gets booked.
So the first things worth automating are the unanswered call, the intake form that never comes back, and the patient who skipped two visits and heard nothing.
What to leave alone
Diagnosis, treatment decisions and anything that sounds like clinical advice stays with you and your staff. AI can draft a reminder or sort a message. It should not tell a patient what is wrong with their back.
Patient information is protected health information, so any tool that touches it needs to be set up with privacy rules in mind. Ask about that before anything is connected.
Picture this
Examples of what it can look like. Illustrations, not clients.
A new patient calls at 12:40 while your assistant is checking someone in. The call is answered, the reason for the visit is noted, and a time is offered.
A patient on a care plan misses two visits in a row. A friendly message goes out, and your front desk sees who has not replied.
After a patient’s last scheduled visit, a short note asks how they feel and, if it went well, where to leave a review.
The rules that apply, in their own words
“A covered entity or business associate may not use or disclose protected health information, except as permitted or required by this subpart”
Sources
- 45 CFR § 164.502 (HIPAA Privacy Rule): When patient information may be used or shared, including by vendors.
- NIST AI Risk Management Framework: The U.S. standards body’s framework for using AI responsibly.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your practice with the person who builds it
A free 30-minute call. You leave knowing which part of your chiropractic practice to hand to AI first, what we would build, and roughly how long it takes.
Questions
Is AI safe to use with patient information?
It can be, if it is set up with patient privacy rules in mind and you know where the information is stored. Ask any vendor, including us, exactly what is stored and who can see it.
Will AI replace my front desk?
No. It takes the repeat tasks, like reminders and first replies, so your staff can spend time with the people standing in front of them.
Where does Westward fit?
Westward builds these tools around your practice, in person across Los Angeles and Orange County and remote across the US. The first call with the founder is free.