AI by industry · Recruiting agencies
AI receptionist for recruiting agencies
An AI receptionist for a recruiting agency answers when recruiters are on other calls, tells candidates, hiring managers and vendors apart, and sends the right recruiter a summary. A hiring manager with a new role gets prompt attention, and a candidate asking about an interview gets an answer. It does not make hiring decisions.
Talk through your agency with the person who builds it
A free 30-minute call. You leave knowing which part of your recruiting agency to hand to AI first, what we would build, and roughly how long it takes.
Callers want different things
A hiring manager wants to place a job order. A candidate asks if the client has responded. Another cancels an interview. An employer you placed someone with has a problem. Treat each differently and urgently where needed.
Interview-change calls are time-sensitive, so they go to the recruiter right away.
Capture a job order cleanly
Job title, location or remote status, must-have skills, who the role reports to and how soon they need someone. The receptionist asks, you receive a summary, and nobody has to remember details from a voicemail.
Be careful with candidate questions
A candidate asking about status can be told a recruiter will update them. It should not share another candidate’s information, tell them they were rejected or give feedback that a person has not approved.
Picture this
Examples of what it can look like. Illustrations, not clients.
A VP of operations calls while all your recruiters are on the phone. The receptionist records the role and urgency and marks the call for same-day callback.
A candidate calls to say they are running late to an interview. The note goes straight to the recruiter and the client contact.
A candidate asks if they got the job. The assistant says their recruiter will be in touch and logs the call.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
- NIST AI Risk Management Framework: The U.S. standards body’s framework for using AI responsibly.
Talk through your agency with the person who builds it
A free 30-minute call. You leave knowing which part of your recruiting agency to hand to AI first, what we would build, and roughly how long it takes.
Questions
Can it conduct screening calls?
It can ask basic logistics questions, like availability and location. Screening decisions about skills or fit should stay with a person.
What about call recording?
Tell callers and follow the consent laws for where you and they are.
More jobs AI can take on
What Westward builds for this
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