AI by industry · Personal injury lawyers
AI receptionist for personal injury law firms
A personal injury firm’s calls come at all hours from people who are hurt and stressed. An AI receptionist can pick up, express care, collect the date, location, injuries and any insurance details, and send an urgent alert to intake staff. It does not advise or evaluate the claim.
Talk through your practice with the person who builds it
A free 30-minute call. You leave knowing which part of your personal injury law firm to hand to AI first, what we would build, and roughly how long it takes.
What the caller needs first
A calm, human-sounding start matters. The assistant should ask if they are safe and have received medical care, and direct anyone in danger to emergency services.
It then gathers who, when, where, what happened and who the other parties are.
What it must not do
It must not tell a caller they have a strong case, estimate what it is worth, or advise them about talking to an insurance adjuster. Those are for an attorney.
It should state clearly that no attorney-client relationship exists until the firm confirms.
Cover late and bilingual calls
Crashes happen at all hours and to people who speak many languages. An assistant set up for the languages your clients use, with a clear process for after-hours urgent cases, covers gaps that staffing cannot.
Picture this
Examples of what it can look like. Illustrations, not clients.
A caller is in the emergency room after a collision. The assistant records the basics and alerts the intake team to call back right away.
Someone asks whether they should give a recorded statement to the other driver’s insurer. The assistant says an attorney should answer that and books a call.
A call comes in on a holiday. The caller gets a prompt reply and a confirmed callback time.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- ABA Model Rule 1.6: Confidentiality of Information: The model ethics rule on protecting client information.
- NIST AI Risk Management Framework: The U.S. standards body’s framework for using AI responsibly.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your practice with the person who builds it
A free 30-minute call. You leave knowing which part of your personal injury law firm to hand to AI first, what we would build, and roughly how long it takes.
Questions
Does it replace intake staff?
No. It covers calls staff cannot take and prepares the file. People do the human parts.
What about languages?
It can be set up for the languages your clients speak. Have a bilingual staff member check the scripts.
Does it record the call?
Only if you set it to, and only with the notice your state requires. Decide this with your ethics counsel.
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