AI by industry · Property management companies
Automatic follow-up for property management
Property management is mostly well-timed messages: a reply to an applicant, a heads-up before a lease renewal, an update when a repair is scheduled, a reminder when rent is late. AI can draft and send each at the right time from your rules, so tenants and owners are informed without your staff typing it all.
Talk through your property management company with the person who builds it
A free 30-minute call. You leave knowing which part of your property management company to hand to AI first, what we would build, and roughly how long it takes.
Silence creates the angry calls
A tenant who reported a leak and heard nothing for three days calls again, angrier. An owner who has not heard about a vacancy assumes the worst. Most of those calls are really requests for an update.
Messages tied to events
When a work order is created, scheduled or closed, the tenant is told. When a lease is a few months from ending, the renewal conversation starts. When an applicant finishes their form, they hear what comes next.
You set the wording and a person approves anything sensitive. Westward builds this kind of flow around the tools you already use.
Late rent and notices
A friendly reminder is fine. Formal notices depend on your state and city, with strict wording and timing. Use your attorney’s templates and let a person send them.
Picture this
Examples of what it can look like. Illustrations, not clients.
An applicant submits their application and sees exactly what happens next. When the screening is done, the system tells your leasing agent to call.
A repair is rescheduled. The tenant gets a short message with the new window, before they have to ask.
A lease is coming up for renewal. The tenant gets a note, and you get a list of the ones who have not replied.
The rules that apply, in their own words
“To make, print, or publish, or cause to be made, printed, or published any notice, statement, or advertisement, with respect to the sale or rental of a dwelling that indicates any preference, limitation, or discrimination based on race, color, religion, sex, handicap, familial status, or national origin”
“header information that is materially false or materially misleading.”
Sources
- 15 U.S.C. § 7704 (CAN-SPAM Act): Rules for commercial email: honest headers, opt-out, address.
- HUD: Fair Housing Act overview: Who is protected and what the Act covers in sales, rentals and ads.
- 42 U.S.C. § 3604 (Fair Housing Act): The text of the rule on discriminatory housing ads and statements.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your property management company with the person who builds it
A free 30-minute call. You leave knowing which part of your property management company to hand to AI first, what we would build, and roughly how long it takes.
Questions
Can it send eviction notices?
It should not send them on its own. Notices have legal requirements, so a person should review and send them.
Will tenants like automated messages?
They tend to like fast, clear updates. Keep the wording human and give them an easy way to reach someone.
More jobs AI can take on
What Westward builds for this
Follow up automatically: the same job in similar businesses