AI by industry · Property management companies
AI receptionist for property management companies
An AI receptionist for property management answers tenant calls day and night, collects the details of the problem, separates routine requests from emergencies, and answers prospect questions about vacant units. It tells people it is an AI. For a real emergency, it points them to emergency services first.
Talk through your property management company with the person who builds it
A free 30-minute call. You leave knowing which part of your property management company to hand to AI first, what we would build, and roughly how long it takes.
Three kinds of callers
Tenants with a problem, prospects with questions, and owners wanting an update. Each needs something different, and mixing them up wastes time.
Triage is the point
A dripping faucet can wait for morning. A burst pipe, a gas smell, no heat in winter or a smoke alarm cannot. You give the assistant your rules for what counts as urgent and who to call for each, and it follows them.
For danger to life, it tells the caller to hang up and call emergency services, and then alerts your team.
Prospects and owners
Prospects get the facts from your listing and policy, such as pets, parking and application steps, and a showing request. Owners get taken to the right person with a note of what they asked.
Picture this
Examples of what it can look like. Illustrations, not clients.
At 2 a.m. a tenant reports water coming through the ceiling. The assistant tells her to turn off the water if she can, logs it as urgent and wakes the on-call tech.
A prospect asks if the two-bedroom on Pine allows cats. The assistant answers from your policy and offers two showing times.
An owner calls about a late rent report. The assistant takes the message and flags it for his account manager.
The rules that apply, in their own words
“To make, print, or publish, or cause to be made, printed, or published any notice, statement, or advertisement, with respect to the sale or rental of a dwelling that indicates any preference, limitation, or discrimination based on race, color, religion, sex, handicap, familial status, or national origin”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- HUD: Fair Housing Act overview: Who is protected and what the Act covers in sales, rentals and ads.
- 42 U.S.C. § 3604 (Fair Housing Act): The text of the rule on discriminatory housing ads and statements.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your property management company with the person who builds it
A free 30-minute call. You leave knowing which part of your property management company to hand to AI first, what we would build, and roughly how long it takes.
Questions
Can it dispatch a vendor on its own?
Only within limits you set, like a plumber for a burst pipe. Anything else goes to a person first.
Should tenants know it is an AI?
Yes. Say so at the start of each call, and make it easy to reach a person.
More jobs AI can take on
What Westward builds for this
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