Follow-up for plumbing estimates and past customers
A plumber can follow up automatically on three things: quotes that were sent and never answered, appointments coming up, and jobs that were just finished. A short message at each point, in your voice, brings back customers who simply got busy. You approve the wording once, then it runs.
Talk through your plumbing business with the person who builds it
A free 30-minute call. You leave knowing which part of your plumbing company to hand to AI first, what we would build, and roughly how long it takes.
Quotes that went quiet
Homeowners often get two or three quotes for a repipe or a water heater. The one who checks in politely, with an offer to answer questions, is the one who feels easy to hire.
If you know the quote was for a big job, offer a call to explain the scope rather than a push to sign.
Before and after the visit
A message that the tech is on the way, with their name and a photo, cuts the where-are-you calls. After the job, a quick check that everything is flowing right catches the problem early.
Remind them later
Annual water heater flush, pre-winter pipe check, backflow test due dates. These are reasons to call that help the customer.
Reminders should say why the task matters, not just that it is due.
Picture this
Examples of what it can look like. Illustrations, not clients.
A quote for a bathroom repipe gets a short message after three days asking if they want to talk through the options. They reply with a question about permits.
A backflow test reminder goes to a restaurant owner a month before their certificate runs out.
After a drain cleaning, the customer gets a note two days later asking whether the sink is draining well and how to reach you if it is not.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“header information that is materially false or materially misleading.”
Sources
- 15 U.S.C. § 7704 (CAN-SPAM Act): Rules for commercial email: honest headers, opt-out, address.
- OSHA: construction safety: Federal safety rules for job sites.
- SBA: stay legally compliant: The Small Business Administration’s checklist for licenses, taxes and rules.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your plumbing business with the person who builds it
A free 30-minute call. You leave knowing which part of your plumbing company to hand to AI first, what we would build, and roughly how long it takes.
Questions
Is it pushy to follow up on a quote?
Not if it is helpful and brief. Most customers expect it.
Can customers reply?
Yes, and those replies reach you or your office, not a dead end.
How soon should I send the first follow-up?
A few days after the quote is common. Waiting weeks lets the customer forget or hire someone else.
More jobs AI can take on
What Westward builds for this
Follow up automatically: the same job in similar businesses