A job and customer dashboard for plumbers
A plumbing dashboard should show today’s jobs and where each tech is, estimates still waiting for an answer, callbacks and warranty visits, and customers due for maintenance. It reads from your calls and email so nothing is typed twice. Westward builds these around how your shop runs.
Talk through your plumbing business with the person who builds it
A free 30-minute call. You leave knowing which part of your plumbing company to hand to AI first, what we would build, and roughly how long it takes.
The day on one screen
Jobs by tech, running late or not, with the customer’s notes beside each. The office sees problems before the phone rings.
Color the jobs that are running behind, so the office can reach out first.
Money waiting
Open estimates and unpaid invoices in one list, oldest first, tell you where to spend your calls.
History for every address
When a customer calls again, the record shows the water heater you installed, its age and what was said about the pipes. Nobody starts from scratch.
Mark repeat issues at an address, like a slow main line, so the next tech knows to look.
Picture this
Examples of what it can look like. Illustrations, not clients.
You open the dashboard and see three estimates over a week old, totaling more than a day of work, and call the two that are most likely.
A customer calls about a leak at a house you serviced two years ago. The record shows the fittings used and the notes from that visit.
A landlord with eight properties calls. The dashboard shows each property’s last visit and open items, so you speak in specifics.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“intended for voluntary use and to improve the ability to incorporate trustworthiness considerations into the design, development, use, and evaluation of AI products, services, and systems.”
Sources
- NIST AI Risk Management Framework: The U.S. standards body’s framework for using AI responsibly.
- OSHA: construction safety: Federal safety rules for job sites.
- SBA: stay legally compliant: The Small Business Administration’s checklist for licenses, taxes and rules.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your plumbing business with the person who builds it
A free 30-minute call. You leave knowing which part of your plumbing company to hand to AI first, what we would build, and roughly how long it takes.
Questions
Can I use it from my phone?
It should be built so you and your techs can use it from a phone.
Will it replace my current software?
It can sit on top of it or replace it, depending on what you need.
Can it track my vehicles and techs?
It can show where jobs are and who is on them. Vehicle tracking depends on what tools you already use.
More jobs AI can take on
What Westward builds for this
A dashboard that runs itself: the same job in similar businesses