AI receptionist for plumbers
An AI receptionist for a plumbing company answers every call, asks what is wrong and where, and decides by your rules whether it is an emergency. It books routine work into your schedule and sends urgent calls to the on-call tech. It does not diagnose or quote final prices.
Talk through your plumbing business with the person who builds it
A free 30-minute call. You leave knowing which part of your plumbing company to hand to AI first, what we would build, and roughly how long it takes.
Triage is the point
Active leak, no water, sewage in the house: send someone now. Slow drain, dripping faucet, a quote for new fixtures: schedule it. You write the list, and the assistant follows it.
The sorting rules can change by season, such as extra care in a cold snap when pipes freeze.
Take the details a tech needs
Address, access instructions, whether the main valve is off, what the caller can see. A tech who knows it is a second-floor bathroom brings a different truck.
Know when to say no
If someone smells gas, it should tell them to leave and call the gas company or emergency services. It should not try to handle it.
Make the greeting short. People with a leak want to talk about the leak.
Picture this
Examples of what it can look like. Illustrations, not clients.
A caller says the water heater is leaking into the garage. The assistant tells them how to shut off the cold supply, takes the address and texts you.
A property manager calls in the afternoon about a stuck toilet in unit 4. It is booked for tomorrow morning with the tenant’s number.
A caller asks if you do gas line work. The assistant says it is a licensed job you handle, books an inspection and reminds them to leave if they smell gas.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- OSHA: construction safety: Federal safety rules for job sites.
- SBA: stay legally compliant: The Small Business Administration’s checklist for licenses, taxes and rules.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your plumbing business with the person who builds it
A free 30-minute call. You leave knowing which part of your plumbing company to hand to AI first, what we would build, and roughly how long it takes.
Questions
What happens after hours?
It can answer, handle the sorting and page your on-call tech, while routine jobs wait until morning.
Can it give a price?
Only the ones you tell it, such as your trip charge, if you want to. Real quotes come from you.
Does it work with my dispatch system?
It can pass jobs to your calendar or phone. We would look at your setup on the first call.
More jobs AI can take on
What Westward builds for this
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