Online booking and dispatch for plumbers
Online booking for a plumber lets customers choose a job type and a time window, while your rules keep the day workable: how long each job takes, how far techs drive and how many emergency slots stay open. AI then fills the route sensibly and tells the customer when the tech is on the way.
Talk through your plumbing business with the person who builds it
A free 30-minute call. You leave knowing which part of your plumbing company to hand to AI first, what we would build, and roughly how long it takes.
Job types decide the time
A faucet swap and a sewer camera inspection do not take the same time. The booking form should ask which one, so the slot fits.
Allow notes for access, like gate codes or pets in the house.
Keep room for emergencies
Hold a few slots back each day for urgent calls. Otherwise the first emergency pushes everyone else late.
If the schedule slips, tell people before they wait, not after.
Arrival windows and updates
Customers hate waiting for a four-hour window with no word. A text when the tech leaves the last job turns an annoying day into a manageable one.
Picture this
Examples of what it can look like. Illustrations, not clients.
A homeowner books a water heater swap for Thursday morning from their phone. The form asks the tank size and whether there is a permit already.
Your tech’s first job runs long. The next customer gets a message with a new arrival time before they have to call.
A customer picks a morning slot for a garbage disposal swap. The form notes that they already bought the unit, so the tech brings only fittings.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- OSHA: construction safety: Federal safety rules for job sites.
- SBA: stay legally compliant: The Small Business Administration’s checklist for licenses, taxes and rules.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your plumbing business with the person who builds it
A free 30-minute call. You leave knowing which part of your plumbing company to hand to AI first, what we would build, and roughly how long it takes.
Questions
Can customers pick an exact time?
You can offer windows or exact times. Windows are more realistic for plumbing.
What about permits?
Booking does not replace them. Ask the question on the form so you plan for it.
Can I charge a trip fee through the booking?
You can state your trip charge on the page. Take payment through a proper payment provider.
More jobs AI can take on
What Westward builds for this
Booking and scheduling: the same job in similar businesses