AI receptionist for pet groomers
A groomer’s phone rings when both hands are in the water. An AI receptionist answers calls and texts, asks for breed, weight, coat condition, last groom and vaccine status, and offers the right appointment. Anything unusual goes to you with the conversation attached.
Talk through your grooming shop with the person who builds it
A free 30-minute call. You leave knowing which part of your pet groomer to hand to AI first, what we would build, and roughly how long it takes.
The questions that decide the appointment
How long a groom takes depends on the dog. Size, coat and matting change the time and the price. The assistant should ask those up front so the appointment is the right length.
It can also ask about behavior, such as nipping or fear of dryers, and flag those for you before the dog arrives.
What it should leave to you
Pricing beyond the ranges you have posted, matting decisions and any health concern. It should say you will confirm those at drop-off.
It can state your vaccine rules plainly, as you have set them, and ask for the records.
Know when to pass the call to you
Some calls need a person: a dog that bit a groomer before, a medical issue, a complaint, an owner upset about a cut. The assistant should recognize these and tell you right away, with the details, instead of trying to solve them.
Picture this
Examples of what it can look like. Illustrations, not clients.
A text arrives: “Do you take walk-ins for a cocker spaniel?” The reply gives your policy and offers two open times.
A caller says their poodle has not been groomed in months. The assistant notes possible matting and tells them you will assess it on arrival.
Someone asks if you groom cats. The answer matches what you actually offer.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- SBA: stay legally compliant: The Small Business Administration’s checklist for licenses, taxes and rules.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your grooming shop with the person who builds it
A free 30-minute call. You leave knowing which part of your pet groomer to hand to AI first, what we would build, and roughly how long it takes.
Questions
Can it quote a price?
Only the ranges you give it, with a note that the final price depends on coat and condition.
What about aggressive dogs?
It asks, records the answer and sends it to you. You decide whether you can take the dog.
Will it sound like a robot?
It should say it is an automated assistant, speak plainly and use your words for answers. Callers mostly want a fast, accurate reply.
More jobs AI can take on
What Westward builds for this
Never miss a call: the same job in similar businesses