AI by industry · Car dealerships
Online booking for car dealerships with AI
AI booking for a dealership lets a shopper pick a test drive time or a customer pick a service slot at any hour, without waiting for a call back. It checks your real calendar, confirms the details and sends reminders. Appointments that are confirmed and reminded are less likely to turn into empty bays and empty lots.
Talk through your dealership with the person who builds it
A free 30-minute call. You leave knowing which part of your car dealership to hand to AI first, what we would build, and roughly how long it takes.
Two calendars, two kinds of customer
Sales and service run on different rhythms. A test drive needs a specific vehicle and a salesperson. A service visit needs a bay, a technician, and sometimes a loaner. A good booking flow asks for different details in each case.
Fewer empty slots
Reminders by text and email, with a simple way to reschedule, catch most conflicts early. If a slot opens, the assistant can offer it to someone waiting.
Capture the vehicle and the reason at booking. A technician who knows about the noise on the left front wheel starts the visit ahead.
Picture this
Examples of what it can look like. Illustrations, not clients.
A shopper taps a time for a Wednesday test drive. The salesperson gets the vehicle, the shopper’s name and a note to have it fueled and parked out front.
A customer books a brake check at 11 p.m. and gets a confirmation and a reminder the day before.
A Thursday cancellation frees a slot. The next person on the waiting list is offered it.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- 16 CFR Part 455 (FTC Used Car Rule): The Buyers Guide rule for used vehicle sales.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your dealership with the person who builds it
A free 30-minute call. You leave knowing which part of your car dealership to hand to AI first, what we would build, and roughly how long it takes.
Questions
Will it double-book my techs?
It reads your actual availability, so it only offers times you have set as open.
Can customers reschedule on their own?
Yes. The reminder includes a link to change the time, and the calendar updates itself.
Does it connect to our service scheduling system?
Sometimes. We check what you run on the first call and say plainly what is possible.
More jobs AI can take on
What Westward builds for this
Booking and scheduling: the same job in similar businesses