AI by industry · Auto repair shops
Appointment booking for auto repair shops
A repair shop schedule is more than an appointment: it has bays, technician skills, parts that arrive late, and customers waiting or dropping off. AI can offer drop-off slots that fit your capacity, ask for the details the advisor needs and send reminders. A person still decides what goes into which bay.
Talk through your shop with the person who builds it
A free 30-minute call. You leave knowing which part of your auto repair shop to hand to AI first, what we would build, and roughly how long it takes.
Get the details before the car arrives
Year, make, model, symptom, whether it is drivable and whether the customer will wait or leave the car. With that, the advisor can plan the day.
AI collects those at booking, so the first call is not twenty questions.
When plans change
A part is back-ordered, a repair takes longer, a customer is stuck in traffic. Each change is a message.
AI can send the update, offer a new drop-off or pickup time and tell the advisor what the customer replied.
Waiting or dropping off
Customers who wait need a short job and a comfortable seat. Customers who drop off need a ride or a loaner and a clear pickup time. Ask which at booking so the advisor can plan the day. AI can ask, note the answer and warn you when too many waiters are booked into the same hour.
Picture this
Examples of what it can look like. Illustrations, not clients.
A customer books an oil change and mentions a squeal. The booking includes the note, and the advisor adds a brake check.
A part arrives a day late. Affected customers get an update with the new target pickup.
A driver is running late. She replies to the reminder and is moved to the next opening.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
- SBA: stay legally compliant: The Small Business Administration’s checklist for licenses, taxes and rules.
Talk through your shop with the person who builds it
A free 30-minute call. You leave knowing which part of your auto repair shop to hand to AI first, what we would build, and roughly how long it takes.
Questions
Does it check bay capacity?
It works from the rules you set, such as how many cars per morning. A person has the last word.
What about walk-ins?
You decide how many slots to leave open.
Can customers send photos?
Yes. A photo of a dashboard light or a leak helps the advisor prepare.
More jobs AI can take on
What Westward builds for this
Booking and scheduling: the same job in similar businesses