AI by industry · Car dealerships
AI receptionist for car dealerships
An AI receptionist for a car dealership answers the main line, works out whether the caller wants sales, service or parts, and either handles the question or sends it to the right person. It is most useful for the calls that go unanswered when the floor is busy. Anything it cannot handle goes to a human with a short note.
Talk through your dealership with the person who builds it
A free 30-minute call. You leave knowing which part of your car dealership to hand to AI first, what we would build, and roughly how long it takes.
A dealership phone rings for very different reasons
One line carries a buyer asking about a listing, a customer needing a loaner, someone wanting the parts counter, and a person checking on a repair. An assistant can sort these by what the caller says, then act on the common ones.
What it can handle on its own
Hours, directions, whether a vehicle is on the lot, and open service times are all answerable from your own information. For a service request it can collect the vehicle, the concern and a preferred day.
For a sales call it takes the vehicle of interest and a callback time, then texts your team. A shopper who talks to a voice that listens is more likely to come in than one who gets a voicemail.
Where the line is
Pricing talk, trade values and credit questions go to a person. We set that boundary with you, and the assistant tells callers when it is handing them over.
Picture this
Examples of what it can look like. Illustrations, not clients.
A Saturday caller asks if the blue sedan is still there. The assistant checks your list, says yes, and offers a time to see it.
A customer calls about a warning light. The assistant gathers the details and books a diagnosis slot for Monday.
Someone asks for the parts counter. The call is routed with a note about what they need.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- 16 CFR Part 455 (FTC Used Car Rule): The Buyers Guide rule for used vehicle sales.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your dealership with the person who builds it
A free 30-minute call. You leave knowing which part of your car dealership to hand to AI first, what we would build, and roughly how long it takes.
Questions
Will callers know it is an AI?
We recommend telling them. A short greeting that says so is honest, and callers handle it well when it is useful.
What happens to calls it cannot answer?
They go to a named person or a message queue, with the caller’s name, number and reason attached.
Can it handle service and sales separately?
Yes. We set different paths and different people for each.
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