AI by industry · E-commerce brands
AI for ecommerce brands: orders, returns and scheduling
Ecommerce brands do not book tables, but they do process returns, exchanges, order changes and sometimes consultations. AI can collect the details, check them against your policy, create the return request and tell the customer what happens next. Exceptions go to a person.
Talk through your store with the person who builds it
A free 30-minute call. You leave knowing which part of your e-commerce brand to hand to AI first, what we would build, and roughly how long it takes.
Returns without the email chain
A customer writes in, you ask for the order number, they send it, you ask what is wrong, they reply tomorrow. A simple flow gathers the order, the reason and a photo in one pass and shows what happens next.
Subscriptions are a close cousin. Pausing, skipping or changing a delivery date are common requests that can be handled with a simple flow, so customers do not cancel just to get a break.
Order changes
Wrong address, a size swap, a cancellation before shipping. If the order has not shipped, the assistant can flag the change for your team right away, which beats finding it after the box leaves.
Keep every change visible to your team. A short log of what the assistant did, and what it passed along, makes it easy to spot problems.
Consultations and custom orders
If you offer fittings, custom sizing or a design call, a booking flow collects what you need ahead of time. The customer picks a slot, and you get a short brief.
Picture this
Examples of what it can look like. Illustrations, not clients.
A customer wants to swap a medium for a large. The flow checks the order date against your window and prepares the exchange.
Someone realizes the shipping address is wrong an hour after ordering. Your team is alerted before it is packed.
A shopper books a sizing call for a custom suit. You see her measurements and goals in advance.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
- ADA.gov: introduction to the ADA: Accessibility duties for businesses open to the public.
Talk through your store with the person who builds it
A free 30-minute call. You leave knowing which part of your e-commerce brand to hand to AI first, what we would build, and roughly how long it takes.
Questions
Does it connect to my store platform?
We look at what you use and say plainly what connects and what does not.
Who approves exceptions?
A person on your team, every time.
Can it process refunds?
We would leave that to a person, or to rules you set that a person approves.
More jobs AI can take on
What Westward builds for this
Booking and scheduling: the same job in similar businesses