AI by industry · E-commerce brands
An AI dashboard for ecommerce brands
An ecommerce dashboard brings support tickets, returns, repeat customers and daily sales into one screen. It reads from your store, email and helpdesk, so you see what needs you today and which customers are worth a personal note.
Talk through your store with the person who builds it
A free 30-minute call. You leave knowing which part of your e-commerce brand to hand to AI first, what we would build, and roughly how long it takes.
What needs you today
Open tickets that are waiting on you, returns to approve, orders with problems. Everything else is handled or can wait.
It is also a place to hear the customer. The most common questions, complaints and requests are summarized each week, which points directly at what to fix on your site or in your product.
Know your best customers
A short brief on each repeat buyer: what they bought, what they asked, how they feel about your brand. You can thank a loyal customer in a human way.
You can add notes by hand when a customer writes something worth remembering. The next person who answers sees it.
Built for your stack
We design it around your store, your tools and how your team works, for a fixed price in writing. The first version takes about a month, and the accounts stay yours.
Picture this
Examples of what it can look like. Illustrations, not clients.
In the morning you see three returns to approve and one customer who has written twice.
A repeat buyer emails with a question. Her past orders and notes show on one card.
Friday’s summary shows which products drew the most questions, so you can fix those pages.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“intended for voluntary use and to improve the ability to incorporate trustworthiness considerations into the design, development, use, and evaluation of AI products, services, and systems.”
Sources
- NIST AI Risk Management Framework: The U.S. standards body’s framework for using AI responsibly.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
- ADA.gov: introduction to the ADA: Accessibility duties for businesses open to the public.
Talk through your store with the person who builds it
A free 30-minute call. You leave knowing which part of your e-commerce brand to hand to AI first, what we would build, and roughly how long it takes.
Questions
Does this replace my helpdesk?
No. It sits above it, pulling things together.
Who owns the data?
You do, in accounts in your name.
Can it show sales numbers too?
It can show daily numbers pulled from your store, next to the conversations that explain them.
More jobs AI can take on
What Westward builds for this
A dashboard that runs itself: the same job in similar businesses