AI by industry · IT services companies
A client and ticket dashboard for IT services companies
A good dashboard for an IT services company shows open tickets by age, clients with repeat problems, renewals coming up, projects in progress, proposals waiting and invoices due. It reads from your ticketing, email, calendar and billing tools so the owner can see in a minute which clients need attention and which technician has too much.
Talk through your IT company with the person who builds it
A free 30-minute call. You leave knowing which part of your IT services company to hand to AI first, what we would build, and roughly how long it takes.
Tickets and workload
Open tickets sorted by age and urgency, with who has each. If one technician is buried and another is idle, you can see it and rebalance.
Client health
A client with many tickets, slow replies or recent complaints may be at risk. A simple view of recent activity per client helps you call before they decide to leave.
It also shows clients who are quiet, which can mean everything is fine or that they have stopped using you.
Renewals, projects and proposals
Contracts ending in the next few months, projects with their next milestone, and proposals waiting for an answer. The owner sees the pipeline and the work already booked together.
Picture this
Examples of what it can look like. Illustrations, not clients.
On Monday you see a client with five tickets this month, two proposals quiet for two weeks and a renewal in 60 days.
A technician’s queue is growing while another has room, so you move two tickets.
A client has stopped opening tickets and not replied to the last two emails. You call to check in.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“intended for voluntary use and to improve the ability to incorporate trustworthiness considerations into the design, development, use, and evaluation of AI products, services, and systems.”
Sources
- NIST AI Risk Management Framework: The U.S. standards body’s framework for using AI responsibly.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your IT company with the person who builds it
A free 30-minute call. You leave knowing which part of your IT services company to hand to AI first, what we would build, and roughly how long it takes.
Questions
Do we need to replace our ticketing tool?
No. A dashboard can read from it and your other tools, and show the whole picture in one place.
How long does it take to build?
A first version takes about a month, at a fixed price in writing. The accounts stay yours.
More jobs AI can take on
What Westward builds for this
A dashboard that runs itself: the same job in similar businesses