AI by industry · HVAC companies
How HVAC companies can get more reviews
An HVAC company gets reviews by asking the day after the system is working again, when relief is high. AI can send a short text with a one-tap link, include the tech’s name, and draft replies for you to approve. Ask every customer, and do not offer gifts for reviews.
Talk through your HVAC business with the person who builds it
A free 30-minute call. You leave knowing which part of your HVAC company to hand to AI first, what we would build, and roughly how long it takes.
Relief is the moment
The house is cool again after a hot weekend. That feeling fades fast, so ask that evening or next morning.
Mention the tech in the request so the review can be specific.
Installs deserve their own ask
A replacement is a bigger event than a repair. Wait a week, until the customer has lived with it, then ask how it is going.
Tell customers how to find a review link again if they cannot do it that day.
Answer the complaints
Wait times in a heat wave produce angry reviews. A calm reply that acknowledges the delay and explains what you did to improve shows you are honest.
Picture this
Examples of what it can look like. Illustrations, not clients.
After an AC repair on a hot weekend, the customer gets a text the next morning and writes a few lines thanking the tech by name.
A heat-wave review complains about a two-day wait. Your reply explains the backlog and invites them to call the office about the plan.
After a new system install, a customer is asked a week later whether the house feels even. Her review talks about the clean job site and the explanation of the thermostat.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“It is an unfair or deceptive act or practice and a violation of this part for a business to write, create, or sell a consumer review”
Sources
- 16 CFR Part 465 (FTC rule on reviews and testimonials): The ban on fake, bought or suppressed reviews.
- OSHA: construction safety: Federal safety rules for job sites.
- SBA: stay legally compliant: The Small Business Administration’s checklist for licenses, taxes and rules.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your HVAC business with the person who builds it
A free 30-minute call. You leave knowing which part of your HVAC company to hand to AI first, what we would build, and roughly how long it takes.
Questions
Which customers should I ask?
All of them. Choosing only the happy ones goes against review site rules.
Does the tech need to ask in person?
It helps, followed by the text link.
What about reviews from the busy season?
Ask anyway. Customers who waited are fair if you were honest about the delay.
More jobs AI can take on
What Westward builds for this
More reviews: the same job in similar businesses