AI by industry · Cleaning services
How cleaning companies get more reviews with AI
Cleaning companies get more reviews by asking soon after a clean, once the client has seen the finished home. AI sends the request with a direct link, drafts a reply to each review and flags unhappy responses so you can reach out first. Reviews matter more in cleaning than in most trades, because clients are inviting you into their home.
Talk through your cleaning business with the person who builds it
A free 30-minute call. You leave knowing which part of your cleaning company to hand to AI first, what we would build, and roughly how long it takes.
Ask when the home is fresh
The best time is the evening of the clean, or the next morning. A short message that thanks them and includes the review link is easy. Waiting a week makes it a chore.
For recurring clients, ask after a few visits. They have a better sense of how reliable you are.
Trust is the thing people read for
New clients look for words like “reliable,” “careful,” “trustworthy.” Replies that mention the actual service, such as a move-out or a deep clean, show you pay attention.
Fix problems first
If a client replies privately that the oven was missed, offer a re-clean right away. Then the review that follows may be about how you handled it.
Picture this
Examples of what it can look like. Illustrations, not clients.
A client replies “perfect, thank you.” A follow-up asks if they would share that on Google, with the link.
A client says the baseboards were skipped. You get an alert and offer a re-clean before any public review.
A property manager is asked for a review after three months of turnovers.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“It is an unfair or deceptive act or practice and a violation of this part for a business to write, create, or sell a consumer review”
Sources
- 16 CFR Part 465 (FTC rule on reviews and testimonials): The ban on fake, bought or suppressed reviews.
- OSHA: construction safety: Federal safety rules for job sites.
- SBA: stay legally compliant: The Small Business Administration’s checklist for licenses, taxes and rules.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your cleaning business with the person who builds it
A free 30-minute call. You leave knowing which part of your cleaning company to hand to AI first, what we would build, and roughly how long it takes.
Questions
Can I give a discount for a review?
Platforms often restrict rewards for reviews. Check their rules first.
What if a review mentions a lost item?
Reply calmly and offer to talk by phone. Do not argue in public.
Can crews ask clients for a review?
They can mention it politely. The written request is better handled by the system.
More jobs AI can take on
What Westward builds for this
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