AI by industry · Auto repair shops
A customer and vehicle dashboard for your shop
A repair shop dashboard shows each customer’s vehicles, past work, declined recommendations and open jobs on one screen. It fills itself in from your email, texts and shop records and drafts the next message. It replaces the stack of paper and the memory of whoever was at the counter last time.
Talk through your shop with the person who builds it
A free 30-minute call. You leave knowing which part of your auto repair shop to hand to AI first, what we would build, and roughly how long it takes.
What the owner sees
Cars in the shop and where each job stands, estimates waiting for approval, cars ready but not picked up, parts on order and customers with declined work.
Click a customer to see each vehicle, what was done and what was recommended.
Built around how you work
Shops track things generic CRMs do not: vehicle, mileage, last service, deferred work and approval status.
A custom one uses those fields and keeps your shop software in the loop where possible.
Declined work as a list
The most valuable tab may be the simplest: every recommendation a customer said no to, with the date and the reason. It becomes a follow-up list for slow weeks. AI can fill it from repair orders and tag items by urgency so the advisor starts with safety first.
Picture this
Examples of what it can look like. Illustrations, not clients.
The owner opens the screen Monday and sees five estimates waiting for approval and two cars ready for pickup.
A customer calls about a rattle. The advisor opens her page and sees the last brake job and a deferred suspension note.
Winter is near. Customers with tires recommended last season are listed for an outreach message.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“intended for voluntary use and to improve the ability to incorporate trustworthiness considerations into the design, development, use, and evaluation of AI products, services, and systems.”
Sources
- NIST AI Risk Management Framework: The U.S. standards body’s framework for using AI responsibly.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
- SBA: stay legally compliant: The Small Business Administration’s checklist for licenses, taxes and rules.
Talk through your shop with the person who builds it
A free 30-minute call. You leave knowing which part of your auto repair shop to hand to AI first, what we would build, and roughly how long it takes.
Questions
Will it connect to our shop management software?
It depends on what that software allows. We check on the first call.
How is it priced?
A fixed price in writing, with no hourly billing.
Can customers see their history?
A customer page is possible if you want one, with only their own cars and visits.
More jobs AI can take on
What Westward builds for this
A dashboard that runs itself: the same job in similar businesses