Guest follow-up for restaurants with AI
Restaurants lose money in the quiet gap after someone shows interest: the party-of-twenty inquiry nobody answered by Wednesday, the regular who stopped coming in. AI can keep a list of those people and draft the next message, so the follow-up happens even in a busy week. You approve what goes out.
Talk through your restaurant with the person who builds it
A free 30-minute call. You leave knowing which part of your restaurant to hand to AI first, what we would build, and roughly how long it takes.
Private events are the leak
An event inquiry is worth many ordinary dinners, and it often arrives by email at 11 p.m. A reply that goes out the next morning with the menu options and open dates beats a perfect reply on Friday.
The system can also nudge you when a quote has sat for three days with no answer.
Remember the small occasions
A guest who booked an anniversary dinner last June is likely to have another one this June. A note a few weeks ahead is welcome, not pushy.
Respect consent
Only email or text guests who agreed to hear from you, and always include a way to stop. Texting rules are strict in the US, so ask your lawyer or platform what applies.
Picture this
Examples of what it can look like. Illustrations, not clients.
A corporate planner asks about a holiday dinner for 30 and never replies to your quote. Four days later the system drafts a short check-in with two dates held.
Regulars who used to come monthly and have been absent for ten weeks get a personal note from the owner, not a coupon blast.
The day after a birthday party, the host gets a thank-you draft that names the occasion.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“header information that is materially false or materially misleading.”
Sources
- 15 U.S.C. § 7704 (CAN-SPAM Act): Rules for commercial email: honest headers, opt-out, address.
- FDA Food Code 2022: The model food safety code most states adopt.
- ADA.gov: introduction to the ADA: Accessibility duties for businesses open to the public.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your restaurant with the person who builds it
A free 30-minute call. You leave knowing which part of your restaurant to hand to AI first, what we would build, and roughly how long it takes.
Questions
Will it spam my guests?
Not if you set limits. Keep messages few and tied to something real, such as an inquiry or an occasion.
Can it text guests?
It can, but only people who opted in, and you need to follow texting rules.
More jobs AI can take on
What Westward builds for this
Follow up automatically: the same job in similar businesses