Online tour and class booking for gyms
Gym booking comes down to three things: tour slots, class spots and intro sessions with a trainer. AI helps by letting people pick a time any hour of the day, filling a freed spot from the waitlist, and sending reminders so fewer people forget. Staff only step in when something does not fit the rules.
Talk through your gym with the person who builds it
A free 30-minute call. You leave knowing which part of your gym to hand to AI first, what we would build, and roughly how long it takes.
Let the tour book itself
A tour request that waits until the next shift to get answered is often a tour that never happens. Open slots on the website, tied to a real calendar, mean a person can commit while they are still motivated.
A reminder with the address, parking and who will meet them cuts down on no-shows.
Classes, waitlists and late cancels
Popular classes fill, and then someone cancels late. A system that offers that spot to the next person on the waitlist right away keeps the room full and the instructor happy.
Rules such as how late is too late to cancel are set by you. The software enforces them so staff do not have to play referee.
Picture this
Examples of what it can look like. Illustrations, not clients.
A prospect books a Saturday tour from her phone at eleven at night, and gets a text the morning of with the front-door code of the day and the trainer’s name.
Someone cancels the six a.m. spin class at five. The first person on the waitlist gets the spot by text.
A new member asks for an intro session with a trainer and sees three open times that fit the trainer’s real schedule.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“other than a call made for emergency purposes or made with the prior express consent of the called party”
Sources
- 47 U.S.C. § 227 (TCPA): Consent rules for automated calls, prerecorded voices and texts.
- ADA.gov: introduction to the ADA: Accessibility duties for businesses open to the public.
- SBA: stay legally compliant: The Small Business Administration’s checklist for licenses, taxes and rules.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your gym with the person who builds it
A free 30-minute call. You leave knowing which part of your gym to hand to AI first, what we would build, and roughly how long it takes.
Questions
Do I have to change my member software?
Often not. The booking layer can sit on top of what you use, though some systems limit what can connect, and we will tell you before building.
What about people who do not use apps?
They can still call. The AI receptionist books them into the same calendar.
More jobs AI can take on
What Westward builds for this
Booking and scheduling: the same job in similar businesses