AI by industry · Short-term rental hosts
Get more guest reviews for your short-term rental
Short-term rental reviews are won during the stay. Ask early whether everything is fine, fix small problems before checkout, then send a polite request while the visit is fresh. AI can draft the check-ins and your replies to reviews, which you read before they go out.
Talk through your rental business with the person who builds it
A free 30-minute call. You leave knowing which part of your short-term rental to hand to AI first, what we would build, and roughly how long it takes.
Catch problems before the review does
A guest who has a noisy neighbor or a missing item and no one to tell will tell the whole internet instead. A mid-stay message gives them a way to tell you first.
Fast replies in the first hours of a problem count for more than any gift.
Ask at the right moment
The morning after checkout, when the memory is warm, is the time. Keep the request short and thankful.
Do not nag. One reminder is enough.
Reply like a host, not a robot
A calm, specific reply to a critical review shows future guests how you handle problems. Draft it with AI, then add the details only you know.
Picture this
Examples of what it can look like. Illustrations, not clients.
A guest mentions slow Wi-Fi on day two. You reset the router, tell them, and their review praises the response.
A review says the beds were hard. Your reply thanks them and mentions that you added a mattress topper since.
A guest has a perfect stay but forgets to review. A single, polite reminder two days later is all it takes.
The rules that apply, in their own words
“unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful.”
“It is an unfair or deceptive act or practice and a violation of this part for a business to write, create, or sell a consumer review”
Sources
- 16 CFR Part 465 (FTC rule on reviews and testimonials): The ban on fake, bought or suppressed reviews.
- HUD: Fair Housing Act overview: Who is protected and what the Act covers in sales, rentals and ads.
- ADA.gov: introduction to the ADA: Accessibility duties for businesses open to the public.
- 15 U.S.C. § 45 (FTC Act, Section 5): The federal ban on unfair or deceptive business practices, ads included.
Talk through your rental business with the person who builds it
A free 30-minute call. You leave knowing which part of your short-term rental to hand to AI first, what we would build, and roughly how long it takes.
Questions
Can I ask for five stars?
Platforms discourage that. Ask for honest feedback.
Should I reply to every review?
Replying to most is a good habit, and you should always reply to the critical ones.
What if a guest threatens a bad review to get a refund?
Do not give in on the spot. Respond calmly, document the facts, and use the platform’s resolution process.
More jobs AI can take on
What Westward builds for this
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